Copilot Protected – Work Account Issues
We’ve been seeing mixed results with Copilot (Preview) and Edge with our organization Work Accounts. Yesterday, we weren’t seeing the protected status at the top when logging in.
Eventually I opened up Edge, went to https://copilot.microsoft.com, signed out of my account and then signed back in and the Protected badge appeared:
A couple hours later, I opened the Copilot (preview) app in Windows 11, as well as checked out the Copilot Edge Toolbar, and both updated to show “Protected” as well.
However, other users are logging in to the website and now seeing “Protected” like the image above, but the Copilot (preview) app and Edge Toolbar do not show that it’s protected.
Is anyone else having this issue? I am not sure what triggers the app to update and show that it’s protected, and you can’t really log out and back in with the app itself.
Hi Mohamed, thanks for reaching out.
Well, figured it out. Once you sign out and sign back into https://copilot.microsoft.com in the Edge browser (if it wasn’t already showing Protected), within several hours both the Copilot (preview) app and the Edge Copilot toolbar will update to show Protected. It is not immediate. It was anywhere from a 6 to 8 hour wait for us before it the app showed that it was Protected.
If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.
