How a field services company replaced rented software with a custom Power Apps tool they own
A 30 person field services team dropped the monthly subscription for a tool that almost fit. In its place: an app shaped around their inspection and claims process, built inside the Microsoft 365 they already pay for.
MStack360 built a field services company a custom inspection and claims app in Power Apps, shaped around how their teams actually work. It lives in the Microsoft 365 tenant they already pay for. They retired a monthly subscription for a tool that almost fit. Their data stays in their own tenant, and they own the result outright instead of renting it forever.
- An app built around their real inspection and claims workflow, not a generic template they had to bend their day around
- Built on the Power Apps and Power Automate already included in their Microsoft 365 licenses, with no new platform fee
- Their data stays inside their own tenant. The app is documented and theirs to keep, even if we never work together again
They were paying every month for software that almost fit
This field services company had rented an off the shelf tracking tool for years. It almost fit. The field teams bent their day around the software, not the other way round. Every month the subscription invoice landed for a product nobody loved. Half the fields were ignored, and the one screen they truly needed was never there.
When they looked at the alternatives, the story repeated. Every serious platform meant a bigger monthly fee and a long onboarding. Each one added another login and another place their data would live. They did not want a heavier rental. They wanted a tool that matched how they worked, and they wanted to own it.
They did not want a heavier rental. They wanted a tool shaped around their work, living in their own system, that was theirs to keep.
A tool built around their work, owned and kept in their own tenant
- A field inspection and claims tracking app built around their real workflow, not a generic template
- Status, priority, and deadline tracking that the office and the field both see in one place
- Their data kept inside their own tenant, where it already lived
- A way to start small and stop at any point, with no long contract
- An end to paying for a subscription that never quite fit
One working screen first, so they judged us before committing
Honest fit check first
We started with a free intro call to walk through the process step by step and tell them plainly whether a custom build was the right call. It was. If it had not been, we would have said so.
Phase based scope
We broke the work into phases, each with its own scope and budget. Phase 1 was small and cheap on purpose: a single working screen they could click within days. They judged us on results before committing to more.
Built on what they already pay for
Their Microsoft 365 licenses already included Power Apps and Power Automate, so we built the app there, inside their own tenant, with no new platform to buy.
Tested with real field users
We put the working app in front of the people who do the job. We watched where they hesitated and adjusted before go live, so the tool fit the work and not the other way round.
Capture in the field, save once, and the office view updates itself
Before, every inspection and claim ran through a rented tool that almost fit. Field teams keyed details into screens built for someone else's business. The office retyped the same information to track status. Updates traveled by phone call and message, because the one view they needed was never there. We rebuilt the process around how they actually work. The field user opens a single app and captures the job with only the fields that matter, setting status, priority, and deadline as they go. Power Automate then carries that record forward. The office sees the same update the moment it is saved, with no retyping and no chasing, all inside their own tenant.
inspections
It is one of many tools we build inside Microsoft 365 instead of outside it. The same approach sits behind Listique360, our ClickUp replacement built in SharePoint. The capability lives in your tenant, and the data never leaves it.
The real world snags, all handled in the open
Field users distrusted yet another new tool
The team had been burned by software that did not fit, so a fresh login was a hard sell.We delivered Phase 1 as one working screen they could click within days. We watched where they hesitated and shaped it around them before asking for more.
Exporting clean data out of the rented tool
The old export was messy and incomplete, with fields nobody used cluttering every record.We mapped the fields they truly relied on and brought across only those. The ignored fields stayed behind, so no clutter followed them into the new app.
Patchy signal on inspection sites
Some locations had weak connectivity, so a live only form would have stalled in the field.We designed the capture screens to be quick and forgiving, and confirmed records sync reliably once the device is back on a connection.
Worry about being locked in again
After years of renting, they feared trading one cage for another.We built everything inside their own Microsoft 365 tenant and documented it. The app and its data stay with them, even if we never work together again.
A custom app that fits the work and stays with them
A custom inspection and claims app
Built in Power Apps and matched to their exact workflow, with the screens and fields they actually use and nothing they do not.
One shared view of every job
Status, priority, and deadline tracking visible to both the office and the field, so updates stop traveling by phone call and message.
Everything inside their tenant
Their data stayed in Microsoft 365 where it already lived, with no extra place to secure and no outside vendor holding it.
A documented, owned solution
They own the app even if we never work together again. It is documented and it does not leave with us.
The payoff for the field
"We had been paying every month for something that almost worked. Now we have a tool built around exactly how we operate. It lives in our own system, and it is ours to keep."
Operations lead, a field services company
Power Apps Custom Business Applications
We build the tool your process actually needs inside the Microsoft 365 you already pay for. The work is phased, so you can stop at any point. Your data stays in your own tenant, and the result is yours to own from day one.
What people ask about this kind of project
Is a custom app really cheaper than the subscription we have now?
Often, yes. We build on the Power Apps and Power Automate already included in your Microsoft 365 licenses, so there is no new platform fee. You pay for the build in phases, then you own the result instead of renting it forever.
What happens to the app if we stop working with you?
It stays yours. Everything is built inside your own tenant and documented, so the app and its data remain with you even if the relationship ends.
How do we start without committing to a big project?
We scope in phases. Phase 1 is deliberately small, a single working screen you can click within days, so you can judge the results before deciding how far to take it.
"Has helped with several solutions, full power apps and power automate. The work is genuinely great."
Renting a tool that almost fits?
Let us scope a custom app in phases, built on the Microsoft 365 you already pay for and yours to own. The first call is on us.
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