Web add-ins missing in new Outlook for Windows
I have upgraded my Outlook app to the new Outlook for Windows app. According to the documentation, web add-ins are supported and COM add-ins are not supported.
However, none of the web add-ins I had in the old app are available in the new Outlook app. Share to Teams, Dynamics 365, Send to OneNote, Viva Sales and Viva Insights are all missing from the new Outlook app.
They are still available if I launch the old Outlook app or the Outlook web app, but not in the new Outlook app for Windows.
I’ve explored all the options and settings I can find, but nothing seems to be available to enable web add-ins. I did click on the ellipsis in an email and find options to enable a couple of the web add-ins, but nothing happens when I check the boxes and click Save (see screenshot).
Has anyone got any web add-ins to appear in the new Outlook app yet?
Hi Selin, thanks for reaching out.
I solved the issue by making the M365 account associated with my D365 environment to be the PRIMARY account in the new Outlook app.
In the old Outlook app, I don’t think it mattered which account was primary, but in the new Outlook app for Windows, if you are running Outlook with multiple M365 accounts, the Dynamics 365 app for Outlook will only run when you make the M365 account PRIMARY.
Settings > View all settings > Email accounts > Click Manage on the M365 account associated with D365 > Set as primary account > Restart Outlook app.
If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.
