Public Folders in New Outlook
This is a huge Microsoft Mistake in the New Outlook.
The New Outlook is designed to not allow access to all Public Folders!
I received the following response from Technical Support after several weeks of telling them about the problem and after they researched the issue, they responded: “We did the test and investigation on our test machine and found that ‘All Public folders’ can’t be accessed at once like in Classic Outlook. In New Outlook each Public folder has to be added manually for Windows and it is by internal design.”
I’m not sure who is leading the design team, but this is a huge mistake. Microsoft setup Public folders to allow a company to share project related email with staff. In our public folders, we have a large number projects and folders in Public Folders. This has been available since at least before 2011. I am sure we are not alone. It currently works perfectly. Why would Microsoft arbitrarily decide to not support a system that works well as it is???? If they are worried about the size of the database, allow users to create an online archive as you do with personal email?
Hi jack, thanks for reaching out.
This is from the Microsoft website: “Public folders are designed for shared access and provide an easy and effective way to collect, organize, and share information with other people in your workgroup or organization.
Public folders organize content in a deep hierarchy that’s easy to browse. Users discover interesting and relevant content by browsing through branches of the hierarchy that are relevant to them. Users always see the full hierarchy in their Outlook folder view. Public folders are a great technology for distribution group archiving. A public folder can be mail-enabled and added as a member of the distribution group. Email sent to the distribution group is automatically added to the public folder for later reference. Public folders also provide simple document sharing and don’t require SharePoint to be installed in your organization. Finally, end users can use public folders with the following supported Outlook clients: Outlook 2010 or later and Outlook on the web (formerly known as Outlook Web App), but with some limitations.”
Clearly Public Folders was intended to be the location to save shared email by team members. It needs to be a high priority to maintain that system or provide an alterate way for team members to collaborate.
If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.
