OneDrive taking a long time to find and sync changes
Hi,
Our company’s OneDrive seem to take way too long to sync files back and forth to our Sharepoint Document Library. E.g. when creating a new file or folder it just sits at “Looking for changes” for about 30-60 seconds or more before anything happens. The upload/download speeds seems ok though, it’s just very slow to identify changes made to the document library.
The full library consists of about 40.000 files at a size of 40 GB. However, we have the same problem for the personal OneDrive folders as well, which often contains close to nothing. The default setting for all our employees is to access files through the cloud (not enabling a local sync of the entire library). Except for automatically cached docs and perhaps a very few selected folders.
The slow sync is in turn often creating worse sync issues when opening and starting to edit, before the first copy has been created in the cloud.
Is this just what I should expect from Microsoft, or does anyone know how to improve this?
Hi Isabelle, thanks for reaching out.
We were unable to locate any errors, and support eventually confirmed that the sync times can vary a lot from customer to customer. This all comes down to connectivity issues within the OneDrive desktop client itself.
Unfortunately 30-60 seconds wait before uploading local changes to the cloud, isn’t out of the ordinary for many customers, and there was nothing support could do about this situation.
If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.
