new mail notification not working

Hi Nathan, thanks for reaching out.

There are several reasons why new mail notifications may not be working in Outlook.

Here are a few troubleshooting steps you can try:

1. Check the notification settings in Outlook:
   • Click on “File” in the top left corner of Outlook.
   • Click on “Options” > “Mail” > “Message arrival”.
   • Make sure that “Display a Desktop Alert” and “Play a Sound” options are checked.
   • Click “OK” to save changes.
2. Check the notification settings in Windows:
   • Click on the Windows Start button and click on “Settings”.
   • Click on “System” > “Notifications & actions”.
   • Scroll down to “Get notifications from these senders” and make sure that “Outlook” is turned on.
3. Check the Focus Assist settings in Windows:
   • Click on the Windows Start button and click on “Settings”.
   • Click on “System” > “Focus Assist”.
   • Make sure that “Priority Only” or “Off” is selected.
4. Try resetting the Outlook views:
   • Close Outlook.
   • Press the Windows key + R to open the Run dialog box.
   • Type “outlook.exe /cleanviews” (without quotes) and press Enter.
   • Wait for Outlook to open and rebuild the views.
5. Try creating a new Outlook profile:
   • Close Outlook.
   • Press the Windows key + R to open the Run dialog box.
   • Type “Control Panel” and press Enter.
   • Click on “Mail” > “Show Profiles”.
   • Click on “Add” to create a new profile.
   • Follow the prompts to set up the new profile.
   • Open Outlook using the new profile and check if new mail notifications are working.

If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.