10-20 seconds freeze, then bluescreen, event ID 1796
Hello everyone, I’ve been having a problem for a few days that causes intermittent freezes. Sometimes just a few seconds and everything works again. but since yesterday the blue screens have been increasing.
Event ID in the log: 1796
Detail:
<Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”>
– <System>
<Provider Name=”Microsoft-Windows-TPM-WMI” Guid=”{7d5387b0-cbe0-11da-a94d-0800200c9a66}” />
<EventID>1796</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime=”2024-05-02T10:06:52.0839353Z” />
<EventRecordID>6280</EventRecordID>
<Correlation />
<Execution ProcessID=”2540″ ThreadID=”4572″ />
<Channel>System</Channel>
<Computer>DESKTOP-U1LGLT2</Computer>
<Security UserID=”S-1-5-18″ />
</System>
– <EventData>
<Data Name=”HResult”>-2147020471</Data>
</EventData>
</Event>
Mini Dump: 050124-8859-01.dmp
Drivers are actually.
Windows11 : Version 23H2 Build 22631.3527
Hi Foden, thanks for reaching out.
Please do the following:
Export and send the log for analysis:
1. Press “Windows + X” and select “Event Viewer”;
2. Expand “Windows Logs” and select “System”;
3. In the “Actions” panel on the right, select “Filter Current Log”;
4. In “Event level”, check the boxes “Critical”, “Warning”, and “Error” and click on “Ok”;
5. Again, in the “Actions” panel, select “Save Filtered Log File As” and save in an easily accessible place.
Then, upload the file to the cloud (OneDrive), choose to share it, and get the link.
If you have any questions, don’t hesitate to ask, we’re here to help you further if needed.
Your VAF Team.
